A major fire occurred at a well-known textile producer. The fire caused severe damage to key equipment. The industry is highly competitive and there was a clear risk of long-term detrimental impact if the business could not maintain security of supply.
Insurance Claims Africa was appointed, and immediately began preparing and presenting a detailed mitigation plan that the business intended to follow. This included a comprehensive cost and financial impact assessment. The Insurers agreed to ICA’s recommendations and funded the additional costs for the business. A key customer of the Insured noted the successful assistance provided by us and immediately appointed ICA to assist with their claim against their own insurers, following the damage to their factory.
A fire occurred at a paper factory, causing catastrophic damage to a business-critical machine. The machine was a large specialist item and a new machine had a replacement lead time of over a year. The loss was further complicated by allegations from the Insurers of non-compliance and the application of certain exclusions in the policy.
Insurance Claims Africa was appointed, immediately engaging experts to rebut the compliance and policy response concerns. Within a short time an upfront cash payment was negotiated between the Insured and Insurer, allowing the business to pursue the reinstatement of the production capacity.
An explosion occurred at a manufacturing facility for a major international food producer. The claim represented the single largest claim in 2019 in the Southern African market. Insurers appointed a host of experts, including forensic accountants and attorneys, to advise them on the claim.
Insurance Claims Africa achieved regular interim payments on the claim throughout the repair period, ensuring cash flow for the business. Ultimately the final payment was made on the claim shortly after the end of the maximum indemnity period, after agreement was reached with the Insurers and their representatives.
A factory producing fast moving goods experienced a severe flood with water levels in excess of 1 metre sweeping through the entire factory and affecting all equipment, including refrigeration and freezers. Our experience in flood-related claims recognised that it is important to assess the equipment both immediately and after the event because the full extent of the damage may not be apparent.
Insurance Claims Africa conducted an extensive assessment and testing exercise of all key equipment with the Insured, our own appointed experts and the original equipment manufacturers (OEM’s). Further consideration was given to the strict regulations and standards that the facility had to maintain for operational approval from authorities and customer contracts. Interim payments were regularly secured, ending with the successful resolution of all assets and business interruption claims.